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Umatilla County - Morrow County Consolidated System, OR
On January 10, 2005, the Umatilla County-Morrow County system went live and we made the switch. We have 6 Police
agencies and 2 Fire agencies operating on the system. We have two more Fire agencies coming on board soon. There
are 91 workstations on the system. The System is supporting two large rural counties in Eastern Oregon, Morrow and
Umatilla. Our geographical area and remoteness has not been an issue. The training prior to the transition was
excellent and comprehensive. CIS' Management and trainers showed patience and professionalism in training all our
staffs. They were willing to come back out and do remedial training for those who needed it. Looking back, the
transition went really smooth considering all the people involved and the number of agencies coming online.
In a time of consolidation, streamlining and automation it almost seems odd to get a live person every time you call
CIS. The support and knowledge base has been outstanding! The staff is always personable, friendly and professional.
They are quick to respond to our questions and concerns no matter what time of day or night. It is unprecedented
in today's world to call a company and have direct access to the Programmers and Management, this includes after hours.
We have had very few problems with the System besides operator error. If there is an issue, a quick telephone
call has taken care of it. We are still learning and thankful we have this system. I would be glad to speak with
anyone who has questions about CIS and the product and service they provide.
Lt. Mark E. Swanson, Pendleton Oregon Police Department
Campbell County Consolidated System, KY
I recently received a phone call from the Prosecutor in Virginia Beach, VA. He was having trouble locating
victim of a crime that occurred in VA, who lived in our jurisdiction because his subpoenas kept coming
back indicating that there was no such address. By using the CIS Master Name File, I was not only able
to provide the correct address for his subpoena, but also found that his victim was in our jail on a recent
burglary charge. We were able to determine a time frame in which the Prosecutor might be able to get his
victim back to his jurisdiction. We solved the Prosecutor's problem in minutes. The Prosecutor was very
impressed, and asked me several questions about the System we were using.
I took this information to a user meeting of the twenty-five (25) Agencies in the Campbell County Consolidated
System to impress upon some of our agencies how our shared System's information could benefit even agencies
across the country.
Lt. Jane Poynter, Newport Kentucky Police Department
Wood County Sheriffs Department, WI
1: Interoperability of Modules: The ease of movement between Systems' modules with the automatic data filling
where appropriate from each module gives our deputies a wealth of data at their fingertips. The information
from the CID module that is available to investigators is invaluable when it comes to associates, employment,
mug shots, etc.
2: Crime analysis: The ability to search by key words for stolen/recovered items makes it very easy for our
Deputies to locate specific property in the System and with a few clicks read the connected report regarding
that property.
3: The multi-jurisdictional capability of CIS gives all seven (7) law enforcement agencies using the CIS System
a wealth of data that is easily shared between the agencies including the Jail data.
Lt. Robert Levendoske
Salisbury Police Department, MD
Maintenance and Support - Since becoming a customer in October 1986 and Windows since 2000, we have never once had
a support issue that was not immediately assigned and worked on. These support requests occurred 24x7 and we have
always been satisfied with their support.
Direct Access to management - As with most agencies, there have been times where we would need information on pricing,
contracts etc., and this information was required yesterday. Always, they have come through for us. What sets them
apart is that sometimes we will get a verbal quote to put in a grant, etc. and we can say that they stand behind what
they say. They always give the feeling that the customer is always right and they have always been honest with us.
Enhancements and new Modules- Enhancements occur on a regular basis. Modules are constantly added and you never lose
the integration part that this System offers. Just as important as the frequency of enhancements is the quality of these.
Custom Reports - CIS is very responsive on adding new reports when asked at no charge.
New inquiries and Searches - The Windows search capabilities within this System are outstanding. The tight integration
of all Systems and the ability to search among the Systems far exceeds our expectations. Everyday searches are being
performed in ways too numerous to mention. This System, although considered an off the shelf package, makes you feel
that it has been completely customized for Salisbury.
Seamless Integration - The System we use consists of CAD/RMS/CID/Mobile/Imaging/Mapping. When you explain in detail the System,
it may become confusing to someone to think of 5 separate applications. Users think that it is just one System. The
complete integration allows the single System concept and is a reason why this package is so powerful.
Ease of Use - If you know how to use a mouse and are somewhat familiar with Windows, the System is very easy to learn.
Navigating through the system can be taught within minutes. The System is so comprehensive that even after you thought
you have mastered it, you will find new ways to utilize it. For example, the Custom Tabs allow you to add a hundred
custom fields in every System application to capture data in areas that suddenly become important.
The automatic lookup of address within CAD alert officers immediately to prior incidents. Several times this has
given indication of the notification given for a weapon, orders of protection, prior involvements or other alert
needed to be made to the officer.
Interoperability - Once the state interface is in, we will have 14 agencies, 5 counties, 100+ devices, 250+ users on the
same mobile data system. Different use for CAD - During a Hurricane a couple of years ago, an agency was created and all
911 calls and other calls relating to this event were recorded and tracked. This allowed for us later to show what
resources were needed so we could apply for reimbursements.
Lt. John Moore
UTMB Police Department, TX
[Regarding operations during Hurricane Rita preparation.]
Thank you CIS so much for your concern. It's been an extremely hectic and stressful week. The phones have been horrible in
all of the south Texas area codes affected by the storm. Those of us who evacuated had an extremely hard time checking up on
those we left behind. We got lucky on this one. We went into Emergency Status last Wednesday at 8am. We came out of "E"
status this morning at 8am. All of our staff is considered "E" status other than administrative support. So all of our
guys/gals have been living on campus for almost a week without a break. We moved dispatch (with their computers) into the
hospital incident command center. They were thrilled because CIS stayed up the entire time. We ran on emergency generators
for awhile. Everyone is fine. Minor property damage for some of us. Power is back to most of the island. I still have
to boil the water at home - for another few days at least. Thanks again for your support. Please send our regards to
all of your staff.
Laura Ford, Administrative Operations Manager
Northfield Police Department, IL
I wanted to write a letter to express my appreciation for the rapid response and excellent support given to the Northfield
Police Department's Communication Center by your agency.
In late February, we were asked to provide a report with the average response times for all Fire Department calls for service.
CIS' Mike Kilroy worked with my Communications Supervisor, Lorene Boyes, and over the course of several days he returned
several drafts of the report. The report was then finalized and implemented at no charge.
I know when we call your agency for assistance that we will always receive a high level of service without exception. This
is another example of how your agency went above and beyond the call of duty to assist ours. Please thank Mike Kilroy for
the excellent service over the past 20 years.
William K. Lustig, Chief of Police
Northfield Police Department, IL
We are using a CAD and Records Management System from Computer Information Systems, Inc. (CIS). Incidents from CAD integrate
easily into Records with one click. Incidents can be started from CAD or Records and each system is capable of operating
independently but is a strong package. The CAD is also Mobile, has a fully Phase II compliant mapping product, and imaging,
etc. We will soon be taking the system mobile and doing field reporting and mobile dispatching through it. We are able to
use the Internet connection and the Internet connection on the squads to run the mobile client making this an affordable
option for us as we already pay the IWIN fees for internet connectivity (EVDO).
We have been with CIS since 1984 and started
with this system in 2000. We have no problems at all. We are very happy with the system and support we receive. We dispatch
Police, Fire, EMS - handle police records, citations, alarms, housewatches, etc. In addition we use Crystal Reports to write
a wide plethora of our own custom reports.
Lorene Z. Boyes, Communications/Records Supervisor and E9-1-1 Coordinator
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